Design a Legendary Part 5 Choose Your Name Vote

Posted by Anuiran on January 23rd, 2014 at 2:25 pm
Blizzard Quote [source]

The Design a Legendary project is well underway. So far, we've selected the weapon type, weapon theme, and the vote for the item's Legendary power is nearly complete. The concepting phase has also concluded for the item's visual appearance, and we'll be able to share with you 3D models and low-rez screenshots of item in-game early next week!

But there's still one big thing left to decide: the item's name.

When we originally started the Design a Legendary project, our goal was to host an official naming contest near the end of the design process. We even had super fancy legal Terms of Use all drawn up and ready for digital print. 

Unfortunately, even the best laid plans of mice and CMs can go awry and, due to development deadlines, a full contest isn't in the cards at this point -- especially since we want to make sure that this Legendary is available with the release of Reaper of Souls (rather than needing to be patched in later). But have no fear! It's still very important to us that the name of this Mephisto-themed, one-handed sword to be chosen by you, our players, so we've come up with *cue trumpet flare* other plans.

Over the past week, we've scoured forum posts, blog comments, tweets, and more wherein players have suggested some amazing names for this particular Legendary. Of those names, our designers have chosen five which fit the tone and theme of the weapon. Those five player-submitted names are:

  • Spine of the Father
  • Rancor
  • Shard of Hate
  • Malevolence
  • Sankekur's Sorrow

So, pick your favorite by using the voting options below, and be sure to spread the word. As with previous votes, whichever name gets the most votes globally wins!

After the poll has closed, we'll tabulate player votes from all our different Diablo III communities around the world to determine the winner and share the results next week. Don't delay, though—this poll will close Wednesday, January 29.

Diablo III Launcher Upgrade Incoming

Posted by Anuiran on January 21st, 2014 at 12:12 pm
Blizzard Quote [source]

In preparation for death's imminent descent, your Diablo III game launcher will soon be upgraded to our new desktop app for You'll receive the update automatically with Patch 2.0.1, arriving in the weeks leading up to the March 25 release of Reaper of Souls. If you want to upgrade your launcher in advance and save yourself a little time on patch day, just download now!

Download the App features single sign-on functionality that allows players to log in once to access Diablo III, World of Warcraft, StarCraft II, Hearthstone: Heroes of Warcraft, and the upcoming Heroes of the Storm, and lets you stay logged in for up to 30 days. Players can also install games directly through the app and keep them up-to-date automatically, as well as stay on top of the latest Blizzard news. For more information, check out the web page.

Once Patch 2.0.1 goes live, the upgrade process will begin automatically the next time you start up the current launcher for Diablo III—or click here to download the app now and get ahead of the game.

Read the FAQ
Read the new EULA

Background Download Now Available

Posted by Anuiran on January 18th, 2014 at 12:29 pm
Blizzard Quote [source]

As of this week, you may notice that the Diablo III game launcher and desktop app will begin downloading data for a "future patch." This download is in preparation for the March 25 launch of Reaper of Souls, as well as a pre-expansion patch that will be released in the coming months.

How it Works:

The download will be around 6GB in size and include things like models, textures, art files, and other upcoming content in patch 2.0.1 and Reaper of Souls that is already complete. By making this data available early, you'll have leass to download once the pre-expansion patch and expansion are released.

The background download data is encrypted and won't make any changes to the live game or service until patch 2.0.1 and Reaper of Souls launch. In the meantime, you will be able play Diablo III as normal, and your in-game experience should remain unaffected by the download itself.

In order for the background download to begin, Diablo III must be installed on your computer and patched up to the latest build.  Please note that you will be eligible for the background download even if you have not prepurchased Reaper of Souls.

 If you're using the desktop app:

If you're using the desktop app, the background download will continue as long as the application is running. The download can be paused at any time by clicking the Pause button located to the right of the circular background download icon. To resume the download, click the Resume button (which will appear in the same location as the Pause button) or click the Installation & Updates Options button and select Resume Updates.

The desktop app also let's you customize your background download settings, so you can pause updates whenever a game is launched as well as set your preferred download speeds. To adjust your preferences, click the Installation & Updates Options button located to the left of the background download icon and select Settings.

 If you're using the standard Diablo III launcher:

If you're using the standard Diablo III game launcher, the background download will continue to pick up data so long as the game launcher is running. You can always check the progress of your download by clicking the Info button at the top of the launcher, then selecting Connection Information from the drop-down menu. If you wish to complete the update at a later time, simply click the Play button at any point to pause the background download and run Diablo III, or simply close the launcher.

That’s all there is to it. Stay tuned to for all the latest Reaper of Souls news, and be sure to follow us on Facebook and Twitter. We'll see you in Sanctuary!

Design a Legendary Part 3 Choose Your Power Vote

Posted by Anuiran on January 15th, 2014 at 1:46 pm
Blizzard Quote [source]

We've read through over 400 comments, emails, forum posts, and tweets submitted by players around the world, each providing a unique suggestion for what kind of Legendary power our upcoming Mephisto-themed sword should wield.

From this amazing, though massive pool of creativity, community managers from our regional offices pared down the list of suggestions to approximately 50, bearing in mind the design philosophies, goals, and limitations defined by Travis and John in our Design a Legendary livestream. From those suggestions, our designers have selected five possible Legendary powers for you to vote on, listed below!

Please note that these powers are not final and, if selected, would still be subject to a full tuning pass. For many of the powers, values like damage %, radius size (for area of effect abilities), and effect durations have not yet been implemented and would be determined after balance testing has taken place.

 Legendary Power #1:

You radiate an aura of Hatred. All monsters near you deal and receive additional damage.

 Legendary Power #2:

Attacks have a chance on hit to cause your current target to be hated by all nearby enemies, taunting them to attack that target for the duration of the effect.

 Legendary Power #3:

When you are near death, your hatred for your enemies grows, significantly reducing your resource costs and cooldowns.

 Legendary Power #4:

Elemental attacks have a chance to trigger one of powerful abilities inspired by the Lord of Hatred himself: Charged Bolt, Poison Nova, and Freezing Skull. Lightning damage has a chance to trigger a Charged Bolt. Poison damage has a chance to trigger Poison Nova. Cold damage has a chance to trigger Freezing Skull.

 Legendary Power #5:

Summons an Evil Force to fight alongside the player for a period of time. This force would take the form of a non-attackable melee pet, and it would be possible to potentially have more than one Evil Force active at once. 

An item's power (or proc) is perhaps the most important part of any Legendary, and which power we choose for our Mephisto-themed, one-handed is now completely up to you. Pick your favorite by using the voting options below, and be sure to spread the word. As with previous votes, whichever theme gets the most votes globally wins!

After the poll has closed, we'll tabulate player votes from all our different Diablo III communities around the world to determine the winner and share the results next week. Don't delay, though—this poll will close Wednesday, January 22.

Blizzard Customer Support Callback

Posted by Anuiran on January 11th, 2014 at 2:06 am
Blizzard Quote [source]

Over the last few weeks, we’ve launched a new callback-based system for players who need phone support. This is a big change from our traditional phone support, so we wanted to provide some details about this service.

How does the callback system work?

  • Instead of calling a number (and potentially waiting on hold) for support, you’ll use the support site on to request a callback.
  • You’ll enter information about your issue, along with your phone number.
  • A Game Master will give you a call back.

How does the callback system benefit me as a player?

  • You won’t have to navigate a phone menu or spend time on hold.
  • Since the support site collects critical details in advance (like the answer to your security question), you’ll jump directly into problem solving.

What’s happening to Blizzard Customer Support’s existing phone numbers?

  • We’re transitioning to a point where our phone lines will no longer present a menu system, but instead play a brief message directing users to the support site.

We hope you enjoy using the new service to get help when you need it!

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